Four things happen.
One of them is a person.
No jargon, no architecture diagrams. Just what the system does between a phone ringing and food leaving the kitchen.
A call comes in
The outlet's existing number is forwarded. Nothing changes for the caller — they ring the same number on the same menu card they always have.
Phone rings
Forwarded from the outlet's own number
It answers
Greets, and says plainly that it is an AI
Recognises
A returning caller by their number
Listens
In whichever language they opened with
Drafts
Items, quantities, address, total
The greeting says it is an AI. Callers are told, every time, before they say anything, and if the outlet turns that off, the system stops offering the features that depend on consent.
How it holds a conversation
Three things happen between the caller finishing a sentence and hearing a reply. They happen fast enough that it feels like a conversation rather than a machine.
Hears
Turns speech into words, in seven languages
Understands
Works out what was ordered, against this outlet's menu
Replies
Speaks back in the same language, in a natural voice
Repeats
Until the order is complete and confirmed
If it does not clearly hear something, it asks again rather than guessing, and it asks differently the second time. After three attempts it offers to put the caller through to a person instead of trying a fourth.
It sends itself, with a moment for you to review
The order is saved, shown on screen, and a ten-second countdown starts. If nobody touches it, it goes to the kitchen by itself. One tap holds it, edits it, or stops it entirely.
Saved as a draft
With the transcript beside it, so staff can check
Ten seconds
Counting down on screen. Glance, edit or let it go
Ticket prints
In English, whatever language the call was in
Customer told
A WhatsApp confirmation, if they came that way
Till updated
Queued to the POS, retried until it lands
AUTO-APPROVED 19:42
The order is saved before the countdown starts. If the printer is off, jammed or has changed IP, the order is not lost — staff reprint it from the board. The ten-second window is configurable, and can be set to zero so that every order needs a tap.
WhatsApp, the same way
Some people would rather type than talk. It is the same AI, the same menu, and the same approval step — the order simply arrives as a message instead of a call.
Message arrives
Checked that it really came from WhatsApp, not someone pretending
Understood
Same menu, same languages, same recognition of a regular
Replies
Confirms the order back, in the language they wrote in
Staff approve
Exactly as with a call. Then it prints, then the customer is told
Customers are never messaged out of the blue. A conversation starts because they wrote first, and anyone can stop it permanently by saying so once.
What it deliberately will not do
Worth knowing before you decide, rather than after.
Print without approval
Auto-approve exists and is off. If you turn it on, that is your decision made knowingly. It is not the default and we do not recommend starting there.
Invent an answer
If a caller asks something outside the menu, it says so warmly and brings a colleague in. It does not guess at a delivery time or a price.
Take payment on the call
Card details are never spoken to the AI. Payment links are separate, off by default, and go through a real gateway.
Record without telling you
Recording is off. It cannot be turned on unless callers are told they are speaking to an AI — the system refuses otherwise.
Rather see it
than read about it?
Open the live demo, or we will call your phone and let you order something.